Removal Van Hammersmith Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Hammersmith provides removal and related services to private and business customers. By placing a booking, you agree that these Terms and Conditions form the entire agreement between you and us for the services described in your booking confirmation.

Please read these terms carefully before confirming your booking. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Company, we, us, our means the removal service trading as Removal Van Hammersmith.

Customer, you, your means the person, firm or company who books the services.

Services means any removal, packing, loading, unloading, transport, storage, waste removal or related services that we agree to provide.

Service Area means the areas in which we normally operate our removal services, including Hammersmith and surrounding districts, together with other locations agreed in writing at the time of booking.

Booking means your confirmed request for services, as accepted by us and detailed in the booking confirmation.

2. Scope of Services

We provide domestic and commercial removal and related services within our service area and to other locations by prior agreement. The specific services to be provided to you will be described in your booking confirmation, which may include some or all of the following:

Supply of a removal vehicle and driver.

Loading and unloading of your goods.

Transport of goods from the collection address to the delivery address.

Packing and unpacking services, where specifically agreed.

Short-term holding of goods in the vehicle during the removal process.

Removal of permitted waste or unwanted items, where agreed as part of the booking.

Any additional services requested on the day of the move are subject to availability, may incur extra charges and will be provided only if agreed by us.

3. Booking Process

You may request a quotation for services by providing details of your move, including addresses, access information, property size, volume of items and any special requirements. Quotations are based on the information you provide. It is your responsibility to ensure that all information is accurate and complete.

A booking is only confirmed when we have accepted your request and issued a booking confirmation. The booking confirmation will set out the services to be provided, the date and time window, the charges and any special terms.

We reserve the right to decline any booking request at our discretion. We may also request additional information before confirming a booking, particularly where access is restricted or where items of high value, unusual size or special handling requirements are involved.

Any changes to your booking, including changes to the date, time, addresses, access arrangements or volume of items, must be communicated to us as early as possible. Changes may result in additional charges or the need to reschedule.

4. Customer Responsibilities

You are responsible for:

Ensuring that you have the legal right to move the goods and, where necessary, the consent of the owner.

Providing accurate details of the collection and delivery addresses, including any parking restrictions, access issues, stairs, lifts or narrow doorways.

Arranging suitable parking for our vehicles at both the collection and delivery locations and for any permits required.

Packing, securing and labelling your goods, unless packing services have been expressly agreed as part of the booking.

Disconnecting and preparing appliances and equipment for transport, including washing machines, fridges, cookers and electronic items.

Ensuring that all valuables, important documents, money, jewellery and irreplaceable items are kept with you and not included in the items for removal, unless we have expressly agreed in writing to transport such items.

You must be present, or ensure that an authorised representative is present, at both the collection and delivery addresses to provide access, supervise the move and confirm that the services have been completed.

5. Items We Do Not Carry

Unless expressly agreed in writing, we do not carry or transport:

Cash, jewellery, precious metals or stones.

Watches, collections, antiques or artworks of high value.

Explosives, firearms, ammunition or weapons.

Flammable, corrosive, toxic, hazardous or illegal substances.

Perishable or refrigerated goods.

Animals, plants or livestock.

Where prohibited or hazardous items are found among your goods, we may refuse to transport them and may, at our discretion, terminate the services without liability for any loss arising from such termination.

6. Charges and Payment Terms

Our charges will be set out in your booking confirmation and are usually based on factors such as vehicle size, number of operatives, estimated duration, journey distance, access conditions and any additional services agreed.

Unless otherwise stated in the booking confirmation, payment terms are as follows:

A deposit may be required to secure your booking, which is generally payable at the time of booking.

The balance of the charges is typically payable on or before the day of the move, and in any event before the vehicle is unloaded at the delivery address, unless a different payment schedule has been agreed in writing.

We may charge additional fees where:

The actual work required exceeds the scope of the original booking due to extra items, additional journeys or significant delays not caused by us.

Access is substantially more difficult than described, for example due to long carries, extra flights of stairs, lack of lift access or unsuitable parking.

Waiting time is incurred due to keys not being available, properties not being ready, or other delays outside our control.

All amounts are payable in pounds sterling. If payment is not made in accordance with these terms, we reserve the right to withhold unloading, retain possession of goods until payment is received in full, and to charge reasonable interest on late payments.

7. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms generally apply unless otherwise stated in your booking confirmation:

Where you cancel more than a specified period before the scheduled service date, any deposit paid may be refundable, possibly subject to an administrative fee.

Where you cancel within a shorter period before the scheduled service date, you may forfeit some or all of the deposit and may be liable for a proportion of the estimated charges.

If you cancel on the day of the move or fail to be present at the agreed time, we may charge up to the full amount of the booking.

If you request a change of date or time, we will try to accommodate your request but cannot guarantee availability. Rescheduling within a short time before the service date may be treated as a cancellation and rebooking and may incur charges.

We may cancel or postpone the services if events outside our reasonable control occur, including but not limited to severe weather, vehicle breakdowns, accidents, road closures, industrial action or emergencies. In such cases we will make reasonable efforts to reschedule, but we will not be liable for any resulting loss.

8. Access and Parking

You must ensure that suitable access and parking are available for our vehicles at both collection and delivery addresses. This includes:

Arranging parking permits or waivers where required by local regulations.

Ensuring that the access route is safe and suitable for the size of the vehicle booked.

Notifying us in advance of any access restrictions, such as low bridges, narrow roads, controlled parking zones or time-limited loading areas.

If we are unable to park legally and safely, we may refuse to commence or continue the services, or we may park in the nearest available legal space, which could increase the time required. Any fines or penalties incurred because you failed to arrange appropriate permissions may be added to your charges.

9. Liability and Limitations

We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to your goods or property is subject to the following limitations:

We are not liable for normal wear and tear, minor scuffs or scratches, or pre-existing damage.

We are not liable for damage arising from your failure to pack items adequately or to prepare appliances properly, where we have not been contracted to perform these tasks.

Fragile items such as glass, mirrors, china, electronic equipment and artwork should be properly protected. Where such items are not packed appropriately, we may exclude liability for resulting damage.

We are not liable for loss of or damage to valuables, money, jewellery, important documents or items of exceptional value unless we have expressly agreed in writing to transport them and you have provided a full written description and valuation.

We are not responsible for any indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress or costs arising from delays, unless required by law.

Our total liability for any claim arising out of or in connection with the services will be limited to a reasonable sum, typically related to the charges paid for the specific service, unless a higher limit has been agreed in writing and any additional charges for such cover have been paid.

You must inspect your goods and property as soon as reasonably possible after completion of the services and notify us promptly of any loss or damage. Any claims for loss or damage should be made in writing within a reasonable time from the date of the move. Failure to notify us within such time may affect our ability to investigate or resolve your claim.

10. Waste Removal and Regulation Compliance

Where we agree to remove unwanted items or waste as part of the services, this will be conducted in accordance with applicable waste carriage and disposal regulations in the United Kingdom.

We will only remove waste or unwanted items that have been clearly identified by you and that are lawful for us to transport and dispose of. We do not handle hazardous, clinical, chemical or regulated waste, including but not limited to asbestos, fuel, solvents, paint, medical waste or contaminated materials.

Items accepted for disposal will be taken to authorised recycling, recovery or disposal facilities where possible. Ownership of such items transfers to us at the point of loading for disposal, and you warrant that you are entitled to transfer that ownership.

Additional charges may apply for large volumes of waste, heavy materials or items that incur special disposal fees. Any such charges will usually be notified to you in advance or as soon as reasonably practicable once identified.

11. Delays Outside Our Control

We will make reasonable efforts to carry out the services at the agreed time and date. However, we are not liable for delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These may include, but are not limited to, severe weather, traffic incidents, road closures, vehicle breakdowns, public transport disruption, industrial action, accidents, police or security operations, or other unforeseen events.

If such an event occurs, we will contact you as soon as reasonably possible to inform you and will take steps to minimise the effect of the delay. Where appropriate, we may offer to rearrange the service. Provided we do this, we will not be liable for any losses caused by the delay.

12. Insurance

We maintain appropriate insurance in connection with the operation of our business in accordance with applicable UK requirements. These insurances may include motor insurance for our vehicles and cover for our liability to customers and third parties.

Our insurance does not replace your own responsibility to insure your goods. You are strongly advised to ensure that your contents insurance or other suitable policy covers your items during transit and handling. If you require additional cover or higher limits than those ordinarily provided, you should make arrangements with your own insurer.

13. Complaints and Disputes

If you are dissatisfied with any aspect of the services provided, you should raise the issue with us as soon as possible, preferably on the day of the move so that we have an opportunity to address it promptly.

Any formal complaint should be set out in writing, providing full details of the issue, the date of the services, and any supporting information. We will review your complaint and respond within a reasonable time, aiming to resolve matters amicably wherever possible.

Nothing in this section affects your statutory rights under UK consumer law.

14. Data Protection and Privacy

We will collect and use your personal information to process your booking, provide the services, manage our relationship with you and meet our legal obligations. This may include details such as your name, address, contact information and details of your move.

We will handle your personal information in accordance with applicable UK data protection laws. We will not sell your details to third parties. We may share your information with trusted service providers where necessary for the performance of the services or as required by law.

15. Variation of Terms

We may update or amend these Terms and Conditions from time to time. Any changes will generally apply to new bookings made after the date the revised terms are published or notified. The version of the Terms and Conditions that applies to your booking will normally be the version in force at the time your booking was confirmed.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services, subject to any statutory rights you may have as a consumer to bring proceedings in another jurisdiction.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed to be deleted from these terms. The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.